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Business Excellence Awards

Toeshee is a crypto-native support partner purpose-built for Web3, blockchain, fintech, and gaming. We understand wallets, transaction flows, on-ramps, and the nuances that matter. Compliance-built. Security-first. Support designed to deliver clarity—not just answers.

Why Choose Us

We’ve got your back. Partner with a team that speaks crypto fluently.
We measure what matters, execute with precision, and hire associates who understand blockchain, wallets, and transactions. 8+ years of crypto-native experience with compliance-built operations.
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What Sets Us Apart

Crypto-Native Operations (8+ years)0%
Compliance-Built Infrastructure0%
Security-First Approach0%
Proven Results: 54% Faster Resolution0%
Cryptocurrency Transaction Support
Cutting edge 24/7 Customer Experience through Voice, Chat, Email, and SMS. We support Coinbase, Cashapp, Shakepay and BitPay. Wallets include Blockchain, Exodus, Copay, and BitPay.
Customer Lifecycle Management
Your customers are what we live for. From prospect to repeat customer, our full lifecycle management approach covers every aspect of your relationship with your customers.
New Customer Acquisition
Customized Customer Acquisition strategies designed around your unique business needs. Enabled using our proprietary Cloud, Crowd, and AI driven tech stack.
Affiliate Network Creation and Management
No matter what segment of the market you're in, having an effective affiliate network strategy is ``required reading`` in order to drive growth in today's Gig economy. Our innovative approach allows you to do just. Let us show you how its done right!
Player Retention (Winback)
You lost 'em, but we'll help you get 'em back! Our unique blend of Emotional Intelligence and AI enable us to overcome just about every objection and win back your most valued former customers.

What We Offer

Crypto-native agents and compliance-built operations.

Award Winning nearshore support for every
touchpoint in the Web3 customer journey.

What We Do

Crypto-Native Customer Support.

Toeshee is a specialized support partner for Web3, crypto, and gaming industries. We deliver world-class support for all phases of the crypto payment value chain—from wallet setup to transaction resolution. Compliance-built. Security-first.

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Scaling CX as
Crypto Adoption
Grows

Comprehensive Support Structure:

Toeshee established, operates, and maintains the entire support structure for BitPay. This includes out bounding, email, phone, and chat support, as well as customer account setup and troubleshooting. By streamlining the support department, Toeshee was able to provide faster and more efficient support services.

Ticketing System Overhaul:

Originally, BitPay’s ticketing system involved users filling out a ticket through the wallet, with wait times exceeding 24 hours. After implementing Toeshee solutions, the response time was reduced to below 24 hours.

Live Agent Call-In Feature:

Toeshee introduced a Live Agent Call-In feature, allowing users to speak directly with a support agent. This was a first for BitPay and significantly improved customer service.

The Web3 industry represents the next generation of internet technology, emphasizing decentralization, blockchain technology, and token-based economics. In 2024, the Web3 landscape is characterized by a robust ecosystem of decentralized applications (dApps), smart contracts, and digital assets. The adoption of blockchain technology has extended beyond cryptocurrencies, permeating sectors such as finance, healthcare, supply chain, and entertainment. The metaverse, a virtual universe powered by Web3 technologies, is also gaining traction, offering immersive experiences and new economic opportunities.

Web3 and the BPO
Industry Maximizing
Value and ROI

Toeshee is the Web3-dedicated division of The Center Source Group, the world’s first outsourcing provider purpose-built for the decentralized economy. We deliver customer support infrastructure that scales with the demands of Web3—across blockchain, DeFi, exchanges, NFTs, DAOs, and tokenized ecosystems. With 8+ years of crypto-native operations, we offer fluent support agents trained in wallets, custody, KYC, and on/off ramps—all within an architecture optimized for security, speed, and user trust. Crypto-native. Compliance-built. We’ve got your back.

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